AskVault
An AI internal knowledge-search platform that answers employee questions from your own docs — grounded in citations, with knowledge gaps surfaced and deflection tracked.
// The Knowledge dashboard — an ask bar with a cited answer, a questions-and-deflection trend rising to 64%, and a recent-questions feed with confidence and sources.
Overview
AskVault turns a company's scattered wikis, docs and tickets into a single place employees can ask anything and get a trustworthy answer. Questions are asked in plain language; AskVault retrieves the most relevant passages across every connected source and answers only from what it found — each claim linked to an inline citation and scored for confidence. Questions it can't answer confidently become tracked knowledge gaps routed to a doc owner. BuildspaceLabs designed and built the MVP front end — a workspace Knowledge dashboard for search, analytics and gap triage, and a single-answer detail view with its cited sources — turning a retrieval-grounded model and a stream of company documents into a workflow any employee can use in seconds.
Highlights
- Answers employee questions in plain language from your own wikis, docs and tickets
- Every answer is grounded in inline citations, never an unsourced guess
- Surfaces the knowledge gaps worth fixing from what people keep re-asking
- Tracks deflection so leaders can see how much support the knowledge base absorbs
Gallery
Outcomes
- Delivered a production-quality MVP of the Knowledge dashboard and answer detail view in a 9-week engagement
- Consolidated search, grounded answers, citations, gap detection and deflection analytics into one surface
- Gave enablement leaders a real-time view of deflection and the knowledge gaps behind re-asked questions
- Established a reusable design system (citation chips, confidence pills, source cards) for the product's next surfaces
Tech Stack
Chosen per constraint, not per habit — the stack shifts with the problem.
Features
- Natural-language ask bar that answers instantly from indexed company docs
- Inline citations linking every claim to the exact source passage
- Confidence scoring with low-confidence answers flagged for review
- Knowledge-gap detection for frequently-asked, unanswered topics
- Deflection analytics across questions answered, volume and answer time
- 14 source connectors (Notion, Confluence, Zendesk, Google Docs) kept in sync
See AskVault as its own site.
Beyond the build, we designed and shipped AskVault a standalone landing page — its own look, copy and motion. Here's a live preview; scroll inside it, or open it full-screen.
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