FieldRoute
An AI field-service platform that auto-dispatches the best-matched technician, optimizes routes, and tracks first-time-fix against every SLA.
// The Dispatch Board — first-time-fix and response KPIs, an SLA-sorted job table, and a live route map with numbered stops and the technician's van.
Figures from the engagement, shared under NDA.
We publish them unchanged and can’t break them down any further here. The reference build you can open runs entirely on sample data.
If you read one part of this page, read these 4 lines.
- Auto-dispatches the best-qualified technician on skills, proximity, parts and SLA in the same instant
- Optimizes each technician's route live, so the day survives contact with real emergencies
- Tracks first-time-fix, response time and SLA countdowns across the whole book of jobs
- Every assignment carries an explainable match score, not a black-box dispatch decision
What it does — and which part of it we built.
FieldRoute gives a field-service operation one live command centre for the whole day.
It captures every service call with its site, asset and fault, then matches the job to the best-qualified technician on skills, live location, parts on hand and the SLA clock — auto-dispatching the best fit or handing the dispatcher a ranked shortlist. BuildspaceLabs designed and built the MVP front end — a real-time Dispatch Board for the whole book of jobs and a per-job work order for the dispatcher assigning the next emergency — plus a technician mobile app that carries the route, parts list and photo proof-of-service into the field.
Every screen here is from the reference build, not the client’s system.
The captions say what you are looking at. Every name and record on them is sample data.
What the engagement left the client with.
- Delivered a production-quality MVP of the Dispatch Board, work order and technician mobile app in a 10-week engagement
- Consolidated dispatch, routing, parts and proof-of-service into a single operations surface
- Gave dispatchers a live, SLA-aware view of every job, technician and route across the region
- Established a reusable design system (priority pills, SLA countdowns, route maps, match cards) for the product's next surfaces
The stack was picked per constraint, not per house habit.
7 technologies across 3 layers — the shape of the stack follows the problem.
Every feature in the build (6)
- Live Dispatch Board with first-time-fix, response-time and active-tech KPIs, a jobs-completed trend, and an SLA-sorted job table
- Skills-based auto-dispatch that ranks technicians on certifications, live location, parts on hand and SLA priority
- Route optimization that sequences each technician's stops for the shortest drive and tightest arrival windows
- Live route map with numbered job pins, the technician's van and a per-job SLA countdown
- Per-job work order with the reported fault, parts needed, a Created-to-Complete status timeline and an AI-suggested technician with a match score
- Technician mobile app carrying the route, parts list, site access notes and photo proof-of-service
Don’t take our word for it — it is running in the frame below.
This is the same page the provenance block links to: our reference build for FieldRoute, with its own look, copy and motion. Scroll inside it, or open it full-screen.
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