FieldRoute
An AI field-service platform that auto-dispatches the best-matched technician, optimizes routes, and tracks first-time-fix against every SLA.
// The Dispatch Board — first-time-fix and response KPIs, an SLA-sorted job table, and a live route map with numbered stops and the technician's van.
Overview
FieldRoute gives a field-service operation one live command centre for the whole day. It captures every service call with its site, asset and fault, then matches the job to the best-qualified technician on skills, live location, parts on hand and the SLA clock — auto-dispatching the best fit or handing the dispatcher a ranked shortlist. BuildspaceLabs designed and built the MVP front end — a real-time Dispatch Board for the whole book of jobs and a per-job work order for the dispatcher assigning the next emergency — plus a technician mobile app that carries the route, parts list and photo proof-of-service into the field.
Highlights
- Auto-dispatches the best-qualified technician on skills, proximity, parts and SLA in the same instant
- Optimizes each technician's route live, so the day survives contact with real emergencies
- Tracks first-time-fix, response time and SLA countdowns across the whole book of jobs
- Every assignment carries an explainable match score, not a black-box dispatch decision
Gallery
Outcomes
- Delivered a production-quality MVP of the Dispatch Board, work order and technician mobile app in a 10-week engagement
- Consolidated dispatch, routing, parts and proof-of-service into a single operations surface
- Gave dispatchers a live, SLA-aware view of every job, technician and route across the region
- Established a reusable design system (priority pills, SLA countdowns, route maps, match cards) for the product's next surfaces
Tech Stack
Chosen per constraint, not per habit — the stack shifts with the problem.
Features
- Live Dispatch Board with first-time-fix, response-time and active-tech KPIs, a jobs-completed trend, and an SLA-sorted job table
- Skills-based auto-dispatch that ranks technicians on certifications, live location, parts on hand and SLA priority
- Route optimization that sequences each technician's stops for the shortest drive and tightest arrival windows
- Live route map with numbered job pins, the technician's van and a per-job SLA countdown
- Per-job work order with the reported fault, parts needed, a Created-to-Complete status timeline and an AI-suggested technician with a match score
- Technician mobile app carrying the route, parts list, site access notes and photo proof-of-service
See FieldRoute as its own site.
Beyond the build, we designed and shipped FieldRoute a standalone landing page — its own look, copy and motion. Here's a live preview; scroll inside it, or open it full-screen.
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