Field Service & Trades// topic
The Technician's Phone
In short
The app in the technician's hand — offline sync, photos, checklists, serial numbers and signatures captured in a crawlspace with one bar of signal.
2 pages
definitions
- Offline-first, described as what happens to one work orderA local store, a write queue, a sync cursor and a reconciliation step, traced through one job from arrival to completion with no signal at any point.definition6 min
- The technician timesheet: travel, on site, and the hour nobody codesPer-job segments with a category and a capture source, not an 8-hour total. The unallocated hours decide whether a labour report can be trusted.definition6 min
Other topics in Field Service & Trades
See allIntake and Call CaptureHow a job actually enters the business — the call that rings at 7pm, the form nobody answers, and what an AI intake agent books correctly versus what it gets wrong.8 pagesDispatch, Scheduling and Route SequencingGetting the right technician to the right stop: skills and capacity, drive time between service calls, and the emergency that reshuffles a board already full.7 pages
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