Sports, Fitness & Athletics// topic
Memberships, session packs and dues
In short
Billing modelled as data rather than as a pricing page: memberships against class packs against term fees, credits and expiry, freezes and pro-rata, family accounts, failed-payment recovery, and the mandate rails that actually work in your market.
5 pages
definitions
- Freeze, pause, hold: three words, three different billing outcomesA freeze moves dates. Which dates — the next collection, the agreement end, or both — is a product decision most clubs never wrote down, and every freeze argument starts there.definition6 min
- Unused session packs are money you owe, not money you madeCash from a pack arrives on day one and is earned over the months that follow. A club that reads pack sales as trading performance cannot tell a strong month from one that spent next term's capacity.definition6 min
- What one credit actually is, before you sell ten of themA credit is not a number on an account. It is a row with a scope, an expiry, an owner and a moment of consumption, and every credit dispute is about a field somebody never decided.definition6 min
diagnostics
- Nobody noticed the payment failed until the season was overThe decline was recorded the day it happened. It simply never reached anyone who sees the member — and the two places a club touches members daily are the two places payment state is missing.diagnostic10 min
- The autopay mandate exists, and it has quietly stopped collectingA mandate that stops collecting produces no failed payment, no decline code and no alert. It is in one of four states, each with a different recovery path, and most clubs treat all four as the same problem.diagnostic11 min
Other topics in Sports, Fitness & Athletics
See allBuild, buy, extend or migrateThe decision before the project: where an off-the-shelf club or gym platform is genuinely enough, what has to be true before custom is the right answer, and what your incumbent will actually let you take with you on the way out.2 pagesScheduling, attendance and the facilityWho is allowed to be where, when: recurring sessions and terms, pitch, court and lane allocation across venues, capacity and waitlists, cancellations and make-ups, and check-in against the door hardware you already own.5 pagesGuardians, minors and safeguardingEverything that changes when the member is under eighteen: guardian accounts and multi-child households, consent captured per purpose, image permissions that hold everywhere, coach-to-player messaging that is visible by design, and retention rules that actually delete.4 pages
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